Board members

I am a former civil service Permanent Secretary, now a non-Executive Chair, Board Member, and advisor.  I am Chair of London TravelWatch, the statutory transport watchdog for London. I am also a Member Designate of the British Transport Police Authority.

Prior to leaving the civil service in May 2023, I had spent most of my 35-year career in the Department for Transport, where I led work across the sector, including on roads and motoring, local and urban transport, transport decarbonisation and the future of mobility, and on aviation.

From 2020-2023 I worked in the Home Office, leading work on crime in policing before taking up the Second Permanent Secretary role in 2021. I am a Fellow of the Chartered Institute of Highways and Transportation and was made a Companion of the Order of the Bath in the New Year Honours List 2021.

Over the years I’ve worked for various transport organisations in the UK. From 2022 to 2024 I was UK Director of the Brussels based NGO Transport & Environment and from 2008 to 2013 I was Campaigns Director at the Campaign for Better Transport. Prior to this, I worked as Head of Policy and Campaigns at Living Streets from 2006 to 2008. I also worked for six years as Government Affairs Director at the UK’s National Trust, including work after 2016 on Brexit’s impact on environmental and future farming policy in the UK.

I originally studied East European history for a Masters before working for an MP, in external affairs for various charities and NGOs and briefly in the Cabinet Office working to improve relations between government and the voluntary sector.

Outside work I love to walk as much as possible and read about London history.

My background is in customer experience, strategy, digital transformation, and data analytics. I have held various leadership roles at BT, News UK, Pfizer and most recently at Sky. I am passionate about customer experience and data.

My education is in Electrical and Electronics Engineering and I hold an MBA from INSEAD in France.

I have worked and lived in Asia, Europe and North America. I am a proud Londoner now and very fortunate to live in one of the most vibrant cities in the world. A very active user of London Transport. I am on buses, tube, trains, trams, taxis, bicycles, boats anything that gets you from A to B.

I am an expert in inclusive active travel systems and have a decade of experience working with cities across the UK, Europe, the US and Latin America to create more equitable active travel policies, programmes and infrastructure. Currently as the Strategy Lead — Equity, Diversity and Inclusion at Sustrans, I lead efforts to embed equity across Sustrans’ work and make it a more diverse and inclusive organisation. Previously I was the Research Manager at the Quality of Life Foundation and worked with developers to improve health and wellbeing in new UK housing developments. Prior to that, I worked at the New Economics Foundation, where I managed projects related to inclusive and sustainable transport systems, just climate transitions and health inequalities.

Before moving to London in 2015 to do a Masters at LSE Cities, I worked as a Civil Rights and Employment paralegal at a class action plaintiff law firm in Washington, DC. As a native New Yorker, I have always been car-free and reliant on public transport, walking and cycling.

I have had 30 years’ experience in leadership and senior management roles across the voluntary, public and private sectors. Most recently I was Chief Executive of Bromley Mencap for 20 years, establishing award winning health, social care and wellbeing services during my tenure. I have also founded a number of successful charities and Community Interest Companies. I previously worked at the BBC and held non-Executive roles at the DWP and the NHS. I am also an experienced Consultant and Trainer.

I am delighted to be a Board Member for London Travelwatch and am particularly passionate about accessible, affordable and safe travel for disabled and vulnerable people.

I was awarded an MBE in 2016.

I am an independent consultant and former Programme Director in the NHS who has worked in the areas of change management, strategy development, integrated care systems, health policy, governance and leadership development over the last 15 years.

I am a Non-Executive Director at Octavia Housing, and experienced charity trustee as Co-Chair of the Board of trustees at Age UK Wandsworth; a trustee of Helpforce, charity which seeks to accelerate the growth and impact of volunteering in health and care, and recently joined King George and Queen’s Hospitals Charity as their Chair Designate.

Having lived in London my whole life, using all forms of public transport, I’m excited to bring my experience of health and housing to my role on the board and to think about the intersection of public services on all who travel within London.

I am a culture and change-focused Managing Director with over two decades of commercial and operational leadership across sectors including Managing Director of Skewb Green, Executive Director roles in Utilities (Southern Water and Electricity North West) and Social Housing (Hyde Group). I am also passionate about delivering the best customer experience throughout the organisation and represent the voice of our customers.

Currently, at Skewb Green, I am continuing its growth of innovative Sustainability, Net Zero and ESG services, products and digital solutions, overseeing a team of industry leaders as trusted partners that enable clients to achieve their ambitions.

I have a BSc (Hons) First Class Degree, an MBA and was also awarded ‘Responsible Business Game Changer’ by Business in the Community in 2012.