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Working in partnership with Transport Focus
Join our digital community
How was your journey today?
About us
Meet the team
Board and governance
Equity, Diversity and Inclusion
Work with us
Successes
Contact us
Insight and advocacy
Our campaigns
Consultations
Research archive
Complaints and appeals
Making an initial complaint
Appealing to London TravelWatch
Penalty fares
Refunds and compensation
News
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Advice
Travelling around London
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Latest blogs
Uncategorised
27 December 2023
Our role in the ticket office consultation
Back in July, 13 train companies across England announced proposals to change the way they staff rail stations. The plans would have seen hundreds of...
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Uncategorised
12 April 2023
What accessibility means in practice and how we can adapt to a hybrid model for live events
Last month we launched our latest piece of research, ‘Left Behind Londoners - Digital Exclusion and Disadvantage in London transport’. We...
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Uncategorised
24 February 2023
Southeastern’s timetable – moving trains or moving people?
The new Southeastern timetable has had a rocky start. The company is listening to concerns and addressing shortcomings, but needs to work hard to...
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Uncategorised
05 August 2022
What do TfL’s proposed bus changes mean for Londoners?
Buses are used by more Londoners than any other type of public transport. They’re the backbone of how people move around the city, providing the...
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