The bus is London’s most accessible, affordable and city-wide form of public transport, helping people get where they need to go – be it for work, study, leisure or errands. It’s the most used type of public transport in the city, with 1.9 billion journeys made by bus last year.
But we believe that more could be done to improve passenger satisfaction and make London buses even better. This is particularly
needed if bus usage is to rise and help meet the Mayor’s Transport Strategy (MTS) target for 80% of all trips in London to be made on foot, by bike or using public transport by 2041.
We commissioned research to find out more about what passengers really think, and help identify ways to boost the bus. The findings show that there is a real opportunity for widespread improvements.
Our report, entitled The next stop: Making London’s buses better, sets out five key areas for improvement:
- Improving bus operations
- Enhancing passenger information and communications
- Improving the overall experience for bus passengers
- Strengthening collaboration between boroughs and TfL
- Continuing to promote innovation
We are calling on TfL to show how it plans to strengthen its Bus Action Plan in relation to these recommendations, no later than the time of the next annual update in summer 2025.
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Download the report annexes here
Download the full plain text version of the report here
Download the Easy Read version of the report here
