Below you will find a list of successes that we have achieved for Londoners in recent years.
In 2023 we:
- came runner-up in the Sheila McKechnie Foundation awards for Best Consumer Campaign for the work that the London TravelWatch Bus Alliance does to promote bus use in the capital
- launched our report ‘Left Behind Londoners’ which focused on the issue of digital exclusion. We found that 1.5 million Londoners are being left behind by a digital-first approach to transport
- lobbied Southeastern to make changes to their rail timetable after conducting independent research on passenger views
- published our latest scorecard where we rank transport operators based on the work they are doing to improve personal security on their services
- successfully campaigned to stop the withdrawal of the Day Travelcard
- secured over £10,000 in compensation for passengers
- welcomed the introduction of a new law making Public Sexual Harassment a crime, one of the recommendations of our 2022 report ‘Personal Security On London’s Transport Network’
- objected to the closure of railway ticket offices which led to the Government cancelling the proposals
- published our latest report on personal security with the focus on the safety of LGBTQ+ people when travelling in London
- welcomed the introduction of Superloop routes across the capital this year following our calls for an orbital bus network
In 2022 we:
- successfully influenced TfL’s decision to reverse the majority of the proposed cuts and alterations to London’s buses thanks to our campaigning work and detailed consultation response explaining the impact this would have on people who use London’s buses
- saw work begin on a new lift at Paddington station which will provide people with step-free access directly from the street to Bakerloo line platforms. This came about as a direct result of our lobbying to retain the lift shaft which had previously been used during the construction of the Elizabeth Line
- successfully lobbied TfL to bring in measures which will reduce bus journey times by 10%
- persuaded Chiltern Railways to make toilets at Marylebone station free, in line with other major London stations
- persuaded TfL to reduce the minimum amount you can automatically top up your Oyster card online to £10
- seen TfL include our recommendations on improving personal security in their workplan and our video on how bystanders can intervene when they see sexual harassment has been added to the home page of TfL’s website
In 2021 we:
- had several of our Mayoral asks taken up by leading candidates and included in their manifestos including commitments to prioritise the bus and improve bus services in outer London, and keep bus fares low
- persuaded TfL to drop its plans to make all its stations in London cashless
- we persuaded TfL to commit to lowering the Oyster Auto Top up limit from £20 to £10
- our suggestion to give real time information to rail passengers about when lifts are out of order is included in the Great British Railways White paper (p74)
- persuaded TfL to improve the information on their website, journey planner and TfL Go app about travel during the pandemic, with information to help passengers avoid busy stations and services
- brought TfL and the Rail Industry together to improve co-operation on data sharing, which has led to better information being given to transport users about the busyness of services
And in 2020 we:
- started a successful campaign to save free bus travel for under 18s in London, sounding the alarm and pulling together an alliance, which included the Child Poverty Action Group, London Councils and Partnership for Young London
- persuaded TfL to add Thameslink services to the Tube map, showing passengers that they had another, fully accessible option to help them avoid busy services
- persuaded TfL to bring in a trial of 24/7 bus lanes, to improve bus journey times
- persuaded Eurostar to improve the information provided to passengers who had had their trains cancelled due to the pandemic – making it clear that they were entitled to a cash refund rather than vouchers
- persuaded Network Rail to bring the platform height at South Croydon station up to the national standard to improve the step gap
