About us Introduction to London TravelWatch Staff Board members Equity, Diversity and Inclusion Vacancies and tenders What people say about us Our work Casework Campaigns and advocacy Research Public meetings Consultations Successes Campaigns Digital Exclusion Personal security Free The Bus Rail reform Complaints Making an initial complaint Where to send your complaint Appealing to London TravelWatch Roads and streets News News and opinion Publications Advice Travelling around London Your rights Refunds and compensation Penalty fares Links to other organisations Popular pages Oyster and Contactless Freedom Pass Capping Elizabeth line Greater London bus map Contact us

Working in partnership with Transport Focus

Join our digital community

TfL

TfL

Festive travel

A number of closures and engineering works will take place over the upcoming festive period. We...

Woman using TfL contactless reader with her bank card

£200,000 paid out in ‘device clash’ refunds could be tip of the iceberg warns transport watchdog

London’s transport watchdog repeated its warning to passengers today (8 May) not to get...

Tricia Hayes CB

Tricia Hayes CB appointed new Chair of London TravelWatch

London TravelWatch, the statutory transport watchdog for the capital, today (5th February)...

London Underground train at Green Park station

London transport watchdog reacts to TfL fares freeze announcement

Reacting to the news today (19 January 2024) that TfL fares will be frozen for 2024-25, Michael...

London Underground train pulling into station in the snow

Festive travel tips from London’s transport watchdog

Even the savviest of travellers forget things, especially at this busy time of year, so...

Passengers at Victoria rail station concourse

Transport over Christmas holiday period – engineering work and planned service changes

Will you be travelling by public transport over the festive period? Then we strongly recommend you...

Travelcard tickets

London TravelWatch’s response to TfL proposals to withdraw Day Travelcards

London TravelWatch (LTW) is the official independent transport watchdog, using evidence to campaign...

FA Cup on 3 June - Man City vs Man United

Rail strikes: Saturday 3 June – The FA Cup Final

Train strike on FA Cup Final day - Saturday 3 June 2023 On Saturday 3 June there are a number of...

No 24 London bus

London TravelWatch Annual Review 2022-23

London bus with Big Ben in background

Blog post: What do TfL’s proposed bus changes mean for Londoners?

Buses are used by more Londoners than any other type of public transport. They’re the backbone of...

Passenger using oyster card on bus

Blog post: London TravelWatch wins £10 reduction in Oyster Auto top up

From today, if you top up your Oyster card online automatically you’ll no longer have to top it...

London bus travelling at night

Blog post: Who uses the bus – and why?

Service cuts, fare rises and slow journeys – London’s bus users have had to put up with a lot...

Passengers boarding a crowded Southern Rail train

Blog post: Can the train take the strain as commuters continue to return to the office?

Over the last few weeks, we’ve been noticing buses, trains and Tubes start to fill up again...

Campaigns

Passenger access to Heathrow letter

Tim Alderslade, CEO, Airlines UK Dale Keller, CEO, Board of Airline Representatives in the...

Oxford Circus Tube station

Blog post: Service cuts and staff reductions aren’t just an inconvenience – they affect safety too

In a year where personal security has been at the forefront of minds, it would seem...

TfL funding joint letter to Chancellor

By email Rt Hon Rishi Sunak MP, Chancellor of the Exchequer HM Treasury Dear Chancellor, As...

LTW bus savings briefing

Tube roundel and bus

London TravelWatch comment on TfL’s concerns about a return to the 1970s for public transport

Commenting on TfL’s concerns about a return to the 1970s for public transport, Director of London...

Big Ben and London Bus

Alliance letter to Chancellor

London TravelWatch and London First joint letter written to the Chancellor of the Exchequer Rishi...

Joint London TravelWatch London First letter on TfL funding October 2021

underground platform

New alliance calls for sufficient funding for public transport to keep London moving

Today London TravelWatch and London First along with a diverse alliance of other organisations*...

Letter to Andrew Haines and Andy Byford 02.09.21

London TravelWatch and London First stress the importance of London’s transport system receiving a fair funding deal in letter to DfT

London TravelWatch, London First, several other organisations and elected representatives have...

Joint letter from London TravelWatch and London First on the Department for Transport’s funding bid for Comprehensive Spending Review

Slides from personal safety focus group with the Young Women’s Trust

Tube

London TravelWatch comment on TfL’s revised budget

Commenting on the publication of TfL’s revised budget which is due to be discussed at this...

Personal security debrief slides

Google Maps icon

Google Maps is still the best app for live crowding information on Tube and train says London TravelWatch

Transport users looking to avoid busy stations and crowded Tube and train services as the final...

Passengers with face coverings exiting Tube

London TravelWatch responds to news that TfL will continue to make face coverings mandatory after 19 July

Responding to the Mayor of London's decision to ask Transport for London (TfL) to make face...

Tube passengers with face coverings

Passengers need clear advice about when they should be wearing a face covering

Responding to the confirmation that people will no longer be required to wear face coverings or...

34 bus on Tooley Street

London TravelWatch and London First warn that service cuts will cause long-term damage to public transport

Today London TravelWatch, in a joint letter with the business representative group London First,...

face masks on Tube

Response to the Prime Minister’s announcement that face coverings will no longer be a legal requirement and social distancing will end

Responding to the Prime Minister’s announcement that people will no longer be required to wear...

Letter from Andy Byford confirming the return of cash to TfL stations, 21.06.21

Oyster card at reader

Blog post: TfL’s commitment to reduce Oyster Auto Top Up limit to £10 is welcome but cash-strapped Londoners will wonder why it will take so long

In the last week we found out that our lobbying to reduce the Oyster Auto Top up limit had been...

passengers at Tube doors

Watchdog responds to latest TfL funding deal

Commenting on the new finance deal agreed by TfL and the Government, London TravelWatch Director,...

Zip card

Award for campaign we started to save free bus travel for under 18s in London

We were really pleased to see that the campaign started by London TravelWatch to save free bus...

Google Maps icon

Google Maps is streets ahead of TfL when it comes to crowding information on the go says London TravelWatch

Transport users looking to avoid busy stations and crowded Tube and train services as the lockdown...

Wheelchair user entering bus

Accessible transport: unlocking a better normal – upcoming event

What are the challenges disabled people have faced over the last year, and what have transport...

Wheelchair user boarding London bus - transport advice page

Advice

Letter from TfL confirming they will not go ahead with removing cash at ticket machines and stations

London Underground Cashless letter

Homepage

walking tube map

TfL performance report – Q2 2019/20

TfL performance report 2018/19 quarter 4

TfL Bus Strategy Presentation

PC160 TfL Q3 performance report

TfL’s Travel in London Report 11, A Presentation by Charles Buckingham

PC154 TfL Q2 performance report

TfL Performance Report – Q1 2018-19

LTW595 Closure of London Overground ticket offices

LTW592 Proposed closure of 51 London Overground ticket offices

TfL performance report quarter 4 2017/18

Appendix 4: TfL bus map

TfL 2017-18 Quarter 3 Performance Report (October-December 2017)

PC133 TfL Performance Report

TfLPerformance Report Quarter 1 2017/18

TfLPerformance Report Quarter 2 2017/18

LTW571 London Underground ticket office report

LTW571 London Underground ticket office TfL response

PC120 TfL Performance Report – Q1 2017 – 18

TfL Performance Report – Q1 2017 – 18

TfL performance report quarter 3 2016-17

TfL performance report quarter 4 2016-17

PC114 TfL performance report Q4 2016-17

LTW549 TfL Performance Report – Q3 2016-17

TfL performance report quarter 2 2016-17

Interchange Matters Seminar 1.12.16 TfL presentation

LTW539 Appendix M Improving London Underground leaflet

PC102 TfL performance report April to June 2016

TfL Performance Report – Quarter 4 2015-16

TfL presentation on the London bus network

LTW524B Additional issues on TfL performance report

PC085 TfL performance report

PC089 London Underground ticket office closure proposals

TfL performance report 2015-16 quarter 2

Letter from TfL on the proposed closure of Regulated Stations ticket offices

LTW505 TfL performance report Q4 2014-15

PC059 TfL performance report Q3 2014-15

Managing London’s Roads – TfL presentation

TfL roads presentation

LTW495 London Underground issues

LTW495 London Underground issues Appendix A

LTW495 London Underground issues Appendix B

PC051 London Underground ticket office closures report

Response to TfL’s consultation on the potential extension of the Bakerloo line further into South East London

PC044 TfL Performance Report – Q1 2014-15

PC044 TfL performance report covering paper

PC048 Appendix C London Underground ticket office comparison data

PC048 London Underground ticket office closures

Response to TfL’s cycle superhighway proposals

Value for money on London Overground – what passengers think

Anti-social Behaviour on Buses – TfL’s presentation to London TravelWatch Board

PC040 TfL performance report

Leon Daniels’ response to our concerns about TfL’s proposals to change the road layout at Vauxhall and Oval

Letter to TfL on about LU vision for the Tube

London Underground Passenger Priorities

London Underground vision for the tube presentation

Confidential: London Underground vision for the tube, including ticket offices

TfL Performance Report Quarter 3 2013/14

PC027 TfL performance report Q3 2013-14

TfL presentation to London TravelWatch on travel demand management

LTW456 Passenger priorities on the Underground research

Confidential: LTW445 London TravelWatch research into passenger priorities on the Underground

Response to TfL consultation on cashless buses

Presentation – TfL’s response to the 2015-16 Spending Review

TfL Performance Report 2012-13 Quarter 3

Confidential LTW431 Passenger priorities on London Underground

Presentation – Listening to Londoners – TfL’s approach to consultation

TfL Monitoring Report Quarter 2 2012/13

TfL Performance report Quarter 1 2012-13

LTW410 TfL Performance Report – Q4 2011-12

TfL 2011 Quarter 4 Performance Report

D – London Underground Limited Closure Notices

E – London Underground Limited’s Supporting Statement

TRS027 TfL Performance Report Quarter 3 2011/12

Customer Experience on the London Underground Network: A Mystery Shopping Survey

LTW397 TfL performance report Q2 2011-12

TfL Performance Report 2011-2012 Quarter 2

Update report from TfL on taxi and private hire vehicle safety

TfL Performance Report 2011-2012 Quarter 1

LTW387 Changes to TfL fares from January 2012

Travel Demand Management for Olympics – TfL

TRS011 TfL Performance Report Quarter 4 2010-2011 Cover Sheet

TfL Performance Report 2010-2011 Quarter 4

State of London Underground: London TravelWatch submission to London Assembly Investigation

TRS006 Rail and Underground Safety Regulation and Performance

TfL Performance Report 2010-2011 Quarter 3

TfL Performance Report 2010-2011 Quarter 2

TfL Performance Report 2010-2011 Quarter 1

LTW363 London Underground ticket office hours reduction

LTW363 London Underground ticket office hours reduction Appendix B

LTW363 London Underground ticket office hours reduction Appendix A

TfL Performance Report 2009-2010 Quarter 4

CA054 London Overground audit

Confidential London Bus Network – TfL Business Plan Presentation 28 May 2010

TfL Performance Report 2009-2010 Quarter 3

CA045 TfL Passenger telephone numbers

TfL presentation to London TravelWatch Ian Henderson Future Directions

TfL Extended Circle Line Update March 2010

TfL District Line Performance March 2010

TfL Performance Report 2009-2010 Quarter 2

TfL Quarter 2 2009-10 Performance Report Confidential

Tfl Countdown Presentation 12 Dec 09

Tfl smoothing traffic flow presentation 12 Dec 09

New London Overground trains

TfL and London TravelWatch Stakeholder Update Meeting 24 November 2009

Consumer Affairs Committee November 2009 TfL demographic data (buses)

Consumer Affairs Committee November 2009 TfL demographic data (streets)

Presentation Board 10.11.2009 TfL Mayors Transport Strategy

Presentation Board 10.11.2009 TfL Business Plan

Presentation Board 10.11.2009 TfL Communications

Presentation Board 10.11.2009 TfL Research Planning & Sharing update

LTW 331 TfL Complaint Handling

LTW 330 TfL communications

TfL presentation London Overground

TfL presentation Underground performance

TS008 TfL Performance Indicators

TS003 Underground & DLR preformance indicators

LTW306 Appendix 7.1 TfL presentation on Bus network development to London TravelWatch Board 4.11.08

LTW306 Appendix 7.3 TfL presentation on Bus accessibility to the Transport Accessibility Committee 14.05.08

LTW306 Appendix 7.4 TfL presentation on Bus stop accessibility presentation to the Access to Transport Committee 05.05.09

FT25 C2C and TfL add-on fares

Letter from Ian Brown, TfL on Victoria-Bellingham services

Presentation Transport Accessibility Committee 17.12.08 Towards an Accessible Tube

Going Underground – Evidence to the GLA’s scrutiny of The Tube

Whose station are you – A survey of joint Underground National Rail stations in London

CWC33 Confidential London Overground Rail Operations Ltd complaints handling procedure

Agenda Rail and Underground Sub-Committee December 2006