Tube Archives - London TravelWatch

People walking on a platform at Oxford Circus station

£200,000 paid out in ‘device clash’ refunds could be tip of the iceberg warns transport watchdog

London’s transport watchdog repeated its warning to passengers today (8 May) not to get...

Train strikes – May 2024

Last updated 8 May 2024 ASLEF have announced that fresh strikes and an overtime ban will take...

Tricia Hayes CB appointed new Chair of London TravelWatch

London TravelWatch, the statutory transport watchdog for the capital, today (5th February)...

London Underground train pulling into station in the snow

Festive travel tips from London’s transport watchdog

Even the savviest of travellers forget things, especially at this busy time of year, so...

Passengers at Victoria rail station concourse

Transport over Christmas holiday period – engineering work and planned service changes

Will you be travelling by public transport over the festive period? Then we strongly recommend you...

Out in London

London TravelWatch’s response to TfL proposals to withdraw Day Travelcards

London TravelWatch (LTW) is the official independent transport watchdog, using evidence to campaign...

London TravelWatch Annual Review 2022-23

Blog post: London TravelWatch wins £10 reduction in Oyster Auto top up

From today, if you top up your Oyster card online automatically you’ll no longer have to top it...

Passengers boarding a crowded Southern Rail train

Blog post: Can the train take the strain as commuters continue to return to the office?

Over the last few weeks, we’ve been noticing buses, trains and Tubes start to fill up again...

Blog post: How can we all be better bystanders?

Last week, we launched a video sharing some practical tips for good bystander behaviour, so people...

How can we all be better bystanders when travelling in London?

Blog post: Safe travel in London – reflecting on seven months of research

Today we published our new report ‘Personal Security on London’s transport network:...

Insight and advocacy

Passenger access to Heathrow letter

Tim Alderslade, CEO, Airlines UK Dale Keller, CEO, Board of Airline Representatives in the...

Festive travel information 2021/22

London TravelWatch has advice for anyone travelling around London during Christmas and New...

Blog post: Service cuts and staff reductions aren’t just an inconvenience – they affect safety too

In a year where personal security has been at the forefront of minds, it would seem...

TfL funding joint letter to Chancellor

By email Rt Hon Rishi Sunak MP, Chancellor of the Exchequer HM Treasury Dear Chancellor, As...

man wearing face covering at London train station

London TravelWatch comment on making face coverings a requirement again on all public transport

Commenting on the move to make face coverings a requirement again on all public transport, London...

London Underground sign with buses in background

London TravelWatch comments ahead of Comprehensive Spending Review

Speaking before tomorrow’s Comprehensive Spending announcement, London TravelWatch Director, Emma...

Letter to Andrew Haines and Andy Byford 02.09.21

Slides from personal safety focus group with the Young Women’s Trust

London TravelWatch comment on the new Government strategy to tackle violence against women and girls

Responding to the news that the Government is proposing a number of measures to tackle violence...

Personal security debrief slides

New London TravelWatch research on personal security highlights the need to make it easier to report incidents and build trust in the reporting process

Transport providers and the Police need to make it easier to report incidents which threaten...

The return of cash

After a lobbying campaign of TfL, lasting a year, London TravelWatch got the news we’d been...

Google Maps is streets ahead of TfL when it comes to crowding information on the go says London TravelWatch

Transport users looking to avoid busy stations and crowded Tube and train services as the lockdown...

London TravelWatch highlights cashless stations concerns following today’s Mayor’s Question Time

Responding to the Mayor of London’s refusal to rule out withdrawing the ability to pay by cash at...

Wheelchair user boarding London bus - transport advice page

Advice when travelling in London

London Underground Cashless letter

Homepage

walking tube map

LTW571 London Underground ticket office TfL response

LTW571 London Underground ticket office report

LTW539 Appendix M Improving London Underground leaflet

PC089 London Underground ticket office closure proposals

LTW495 London Underground issues Appendix B

LTW495 London Underground issues Appendix A

LTW495 London Underground issues

PC051 London Underground ticket office closures report

PC048 London Underground ticket office closures

PC048 Appendix C London Underground ticket office comparison data

Letter to TfL on about LU vision for the Tube

London Underground Passenger Priorities

London Underground vision for the tube presentation

Confidential: London Underground vision for the tube, including ticket offices

LTW456 Passenger priorities on the Underground research

Confidential: LTW445 London TravelWatch research into passenger priorities on the Underground

Confidential LTW431 Passenger priorities on London Underground

E – London Underground Limited’s Supporting Statement

D – London Underground Limited Closure Notices

Customer Experience on the London Underground Network: A Mystery Shopping Survey

State of London Underground: London TravelWatch submission to London Assembly Investigation

TRS006 Rail and Underground Safety Regulation and Performance

LTW363 London Underground ticket office hours reduction Appendix A

LTW363 London Underground ticket office hours reduction

LTW363 London Underground ticket office hours reduction Appendix B

TfL presentation Underground performance

TS003 Underground & DLR preformance indicators

Presentation Transport Accessibility Committee 17.12.08 Towards an Accessible Tube

Tube

May travel disruption

Travelling this Easter

Logged out

Blog post: Central line – thoughts, reflections and where to next for TfL?

Festive travel

Event explores ways to make London’s transport network safer for all

Out in London one year on

Out in London one year on

£200,000 paid out in ‘device clash’ refunds could be tip of the iceberg warns transport watchdog

Train strikes – May 2024

Tricia Hayes CB appointed new Chair of London TravelWatch

Festive travel tips from London’s transport watchdog

Transport over Christmas holiday period – engineering work and planned service changes

Out in London

London TravelWatch’s response to TfL proposals to withdraw Day Travelcards

London TravelWatch Annual Review 2022-23

Blog post: London TravelWatch wins £10 reduction in Oyster Auto top up

Blog post: Can the train take the strain as commuters continue to return to the office?

Blog post: How can we all be better bystanders?

How can we all be better bystanders when travelling in London?

Blog post: Safe travel in London – reflecting on seven months of research

Insight and advocacy

Passenger access to Heathrow letter

Festive travel information 2021/22

Blog post: Service cuts and staff reductions aren’t just an inconvenience – they affect safety too

TfL funding joint letter to Chancellor

London TravelWatch comment on making face coverings a requirement again on all public transport

London TravelWatch comments ahead of Comprehensive Spending Review

Letter to Andrew Haines and Andy Byford 02.09.21

Slides from personal safety focus group with the Young Women’s Trust

London TravelWatch comment on the new Government strategy to tackle violence against women and girls

Personal security debrief slides

New London TravelWatch research on personal security highlights the need to make it easier to report incidents and build trust in the reporting process

The return of cash

Google Maps is streets ahead of TfL when it comes to crowding information on the go says London TravelWatch

London TravelWatch highlights cashless stations concerns following today’s Mayor’s Question Time

Advice when travelling in London

London Underground Cashless letter

Homepage

walking tube map

LTW571 London Underground ticket office TfL response

LTW571 London Underground ticket office report

LTW539 Appendix M Improving London Underground leaflet

PC089 London Underground ticket office closure proposals

LTW495 London Underground issues Appendix B

LTW495 London Underground issues Appendix A

LTW495 London Underground issues

PC051 London Underground ticket office closures report

PC048 London Underground ticket office closures

PC048 Appendix C London Underground ticket office comparison data

Letter to TfL on about LU vision for the Tube

London Underground Passenger Priorities

London Underground vision for the tube presentation

Confidential: London Underground vision for the tube, including ticket offices

LTW456 Passenger priorities on the Underground research

Confidential: LTW445 London TravelWatch research into passenger priorities on the Underground

Confidential LTW431 Passenger priorities on London Underground

E – London Underground Limited’s Supporting Statement

D – London Underground Limited Closure Notices

Customer Experience on the London Underground Network: A Mystery Shopping Survey

State of London Underground: London TravelWatch submission to London Assembly Investigation

TRS006 Rail and Underground Safety Regulation and Performance

LTW363 London Underground ticket office hours reduction Appendix A

LTW363 London Underground ticket office hours reduction

LTW363 London Underground ticket office hours reduction Appendix B

TfL presentation Underground performance

TS003 Underground & DLR preformance indicators

Presentation Transport Accessibility Committee 17.12.08 Towards an Accessible Tube

Whose station are you – A survey of joint Underground National Rail stations in London

Going Underground – Evidence to the GLA’s scrutiny of The Tube

Agenda Rail and Underground Sub-Committee December 2006