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About us
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Casework
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Roads and streets
News
Media centre
Blogs
Publications
Advice
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Oyster and Contactless
Freedom Pass
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Greater London bus map
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Array
Board papers
Board papers
LTW688 Communications update
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LTW687 Casework report
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LTW686 Chief Executive’s report
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Board minutes 15.03.22
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Agenda 28.06.22
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LTW bus savings briefing
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LTW gender pay gap April 2021
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Board meeting schedule 2022-23
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LTW668 Finance report appendix
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LTW668 Finance report
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LTW667 Communications update
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LTW666 Casework report
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LTW665 Director’s report
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Agenda, 09.11.21
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LTW654 Impact of our influencing activity report
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LTW655 Finance report appendix 1
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LTW655 Finance report
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LTW653 Casework report – Paper 2
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LTW653 Casework report – Paper 1
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LTW652 London TravelWatch & Transport Focus collaboration agreement review
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LTW651 Climate change and the role of London TravelWatch
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LTW650 Director’s report
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LTW pay scales – April 2021
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LTW staffing structure April 2021
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LTW Casework Officer Application Form
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LTW Mayoral Asks
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LTW639 Matters arising
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LTW638 Finance report
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LTW638 Finance report appendix
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LTW633 Matters arising
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LTW634 Director’s report
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LTW635 Safety report
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LTW636 Casework report
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LTW637 Impact of our influencing activity report
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LTW Investigates London’s Future Transport Needs
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LTW Pay Scales 01.04.20
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LTW627 Matters arising
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LTW628 Director’s report
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LTW629 Casework report
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LTW630 Impact of our influencing activity report
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LTW631 Finance report
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LTW631 Monthly financial summary
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LTW632 Risk and opportunity register report
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LTW632 Risk register September 2020
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LTW621 Matters arising
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LTW622 Casework report
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LTW623 Impact of our influencing activity report
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LTW624 Finance report year ending 31 March 2020
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LTW624 March 2020 management accounts
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LTW625 Director’s report
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LTW626 Director’s discussion paper on policy making
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LTW610 Matters arising
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LTW607 Matters arising
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LTW608 Transport User Priorities
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LTW608 Transport User Priorities Poster
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LTW609 Hail and Ride
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LTW605 Accounts 2018-19
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LTW604 Matters arising
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LTW605 Annual accounts
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LTW606 Passenger issues in Hertfordshire and adjacent London Borough
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LTW600 Matters arising
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LTW601 Key Activities
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LTW602 Transport issues in Barking
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LTW603 Proposed response to DfT consultation on extending Pay As You Go fares
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LTW596 Matters arising
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LTW597 Key activities
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LTW598 Appointment of subsidiary bodies
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LTW599 PAYG on rail consultation by DfT and ‘Easier fares for all’ from the RDG
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LTW593 Matters arising
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LTW594 Key Activities
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LTW595 Closure of London Overground ticket offices
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LTW589 Matters arising
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LTW590 Key activities
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LTW591 Step-free stations in London
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LTW592 Proposed closure of 51 London Overground ticket offices
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LTW592 Appendix A
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LTW592 Appendix B
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LTW584 Matters arising
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LTW585 Key activities
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LTW586 Passenger issues in North West Kent and adjacent London Boroughs
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LTW587 South Eastern franchise aspirations
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LTW588 2019 meeting programme
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LTW580 Matters arising
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LTW581 Key activities
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LTW582 London’s fares and ticketing system
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LTW583 Mayor’s Transport Strategy (MTS)
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LTW574 Matters arising
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LTW575 Key activities
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LTW576 Station travel plans
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LTW577 London Plan consultation
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LTW578 Surface access to Heathrow Airport consultation
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LTW579 Social needs transport
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LTW569 Matters arising
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LTW570 Key activities
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LTW571 London Underground ticket office report
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LTW571 London Underground ticket office TfL response
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LTW572 National Audit Office report on GTR
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LTW573 Appointment of subsidiary bodies
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LTW566 Matters arising
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LTW567 Key activities
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LTW568 Oxford Street proposals
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LTW569 Victoria station
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LTW564 Bus station standards
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LTW560 Matters arising
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LTW561 Key activities
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LTW562 Piccadilly line reliability
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LTW563 Business plan 2018-19
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LTW563 Business plan 2018-19 appendices
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LTW565 Update on bus occupant safety research
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LTW565 Bus occupant safety project submission
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LTW555 Matters arising
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LTW556 Key activities
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LTW557 LU ticket office update
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LTW557 LU ticket office update Appendix A
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LTW559 Meeting dates 2018
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LTW551 Matters arising
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LTW552 Key activities
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LTW553 Ticketing arrangements and fare levels
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LTW554 Franchising issues
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#AskLTW Tweets/ Responses 30.03.2017
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LTW546 Matters arising
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LTW547 Key Activities
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LTW548 Small stations cover
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LTW548 Small stations report
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LTW549 TfL Performance Report – Q3 2016-17
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LTW550 Cycling in London cover
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LTW550 Draft Cycling in London 2
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LTW541 TSGN report Jan17
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LTW542 Matters arising
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LTW543 Key Activities
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LTW544 Ticket Office paper
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LTW545 Appointment of subsidiary bodies
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LTW541 TSGN report Jan17 – Apendix B additional information 1
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LTW541 TSGN report Jan17 – Apendix B additional information 2
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LTW541 TSGN report Jan17 – Apendix B additional information 4
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LTW541 TSGN report Jan17 – Apendix B additional information 5
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LTW541 TSGN report Jan17 – Apendix B additional information 3
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LTW538 Central London Bus Review
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LTW539 Appendix I Pre and post transformation mystery shopping survey presence data
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LTW539 Appendix J Lift availability data
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LTW539 Appendix K Pay as you go contactless data
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LTW539 Appendix L Kings Cross case study
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LTW539 Appendix M Improving London Underground leaflet
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LTW539 Appendix N Staff leaflet – changes to ticket halls
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LTW539 Appendix O Ticketing changes guide for iPads
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LTW539 Appendix P Stakeholder bulletin
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LTW539 Appendix Q Station closures arising from staff shortage
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LTW539 Appendix R Open gateline data
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LTW539 Appendix S Help point procedures
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LTW539 Appendix T Ticket machine availability data
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LTW539 Appendix U Weightings for ticket machine availablity data
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LTW539 Appendix V RMT submission 1
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LTW539 Appendix W RMT submission 2
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LTW539 Appendix X TSSA submission
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LTW539 Appendix Y Valuing people group feedback
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LTW539 Appendix Z Sample letter sent to consultees
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LTW539 Appendix AA Stations excluded from this review
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LTW539 1- Table of contents for appendices
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LTW536 Matters arising
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LTW537 Key activities
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LTW543 Cycling in London
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LTW540 Cycling in London
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LTW539 Ticket office review
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LTW539 Appendix B Talk London Panel survey summary
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LTW539 Appendix C Focus group and passenger intercept summary
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LTW539 Appendix D Stakeholders contacted regarding the review
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LTW539 Appendix E Customer impact review
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LTW539 Appendix F Supporting table of information
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LTW539 Appendix G Stakeholder and customer engagement summary
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LTW539 Appendix H Evidence datasets
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LTW533 Passenger issues in north west Surrey and the Thames Valley
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LTW533 Attachment: Passenger issues in north west Surrey and the Thames Valley
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LTW534 Matters arising
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LTW535 Key activities
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LTW531 Annual report and accounts
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LTW531 2015-16 Accounts
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LTW532 2017 meeting programme
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LTW526 matters arising
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LTW527 key activities
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LTW528 Bus stations in London
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LTW529 Update on bus network performance
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LTW530 GTRSouthern
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LTW530A GTR Southern additional report
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LTW521 Matters arising
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LTW522 Key activities
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LTW523 Accessibility on the transport network
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LTW524 Transport for London performance report Q3 15-16
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LTW524B Additional issues on TfL performance report
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LTW525 Casework performance report Q4 15-16
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Appendix A – GTR letter outlining proposals & individual station information (LTW520)
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Appendix B – Summary of consultation responses (LTW520)
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Appendix C – Correspondence received from major stakeholders (LTW520)
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Safety update (LTW517)
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Matters arising (LTW518)
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Key activities (LTW519)
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Confidential Safety briefing (LTW517)
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GTR Ticket office consultation (LTW520 – Appendices updated with information tabled at meeting)
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GTR letter (LTW520)
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Wandsworth letter (LTW520)
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RMT letter (LTW520)
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Joanne McCartney letter (LTW520)
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APTU letter (LTW520)
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Current ticket office hours and proposed changes (LTW520)
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LTW513 matters arising
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LTW514 key activities
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LTW515 Cycle safety
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LTW516 Appointment of subsidiary bodies
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LTW509 Matters arising
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LTW519 Key activities
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LTW511 Taxis and private hire vehicles
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LTW512 Rail passenger compensation
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LTW510 Key activities
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LTW503 Matters arising
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LTW504 Key activities
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LTW505 TfL performance report Q4 2014-15
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LTW506 Eustion station high speed 2 proposals
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LTW507 Annual report and accounts
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LTW507 Annual accounts
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LTW508 Redevelopment of Waterloo station
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LTW499 Matters arising
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LTW500 Key activities
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LTW501 Small stations
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LTW502 2016 meeting programme
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LTW497 Matters arising
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LTW498 Key activities
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LTW492 Matters arising
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LTW493 Key activities
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LTW494 Out of London issues
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LTW495 London Underground issues
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LTW495 London Underground issues Appendix A
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LTW495 London Underground issues Appendix B
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LTW496 National Rail performance report Q3 2014-15
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LTW488 Matters arising
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LTW489 Key activities
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LTW490 Social needs transport
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LTW491 Appointment of subsidiary bodies
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LTW487 London TravelWatch scheme of delegation
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LTW482 Matters arising
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LTW483 Key activities
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LTW484 key activities
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LTW484 Franchising in London
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LTW486 Appendix A
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LTW486 Bank station upgrade
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PC048 Appendix B – LTW Poster Distribution
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LTW481 2015-16 business plan
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LTW478 Matters arising
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LTW479 Key activities
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LTW480 Enforcing the rules: anti-social behaviour on buses
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LTW481 2015-16 business plan (cover sheet)
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LTW471 Matters arising
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LTW472 Key activities
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LTW473 New proposals for Crossrail 2
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LTW474 ORR consultation on ticket sales
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LTW475 Update on value for money business plan objective
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LTW477 Thameslink Southern Great Northern franchise award
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LTW470 Interchanges (Confidential)
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LTW476 Annual review and accounts
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LTW476 Annual review
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LTW476 Annual accounts
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LTW467 matters arising
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LTW469 Meeting dates 2015
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LTW468 key activities
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LTW464 matters arising
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LTW465 key activities
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LTW466 London Plan amendments
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LTW460 The London Travelling Environment report- what consumers think
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LTW457 Matters arising
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LTW458 Key activities
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LTW459 Consultation on local authority parking
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LTW460 London travelling environment what consumers think
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LTW461 – Memorandum of understanding
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LTW462 Appointment of subsidiary bodies
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LTW454 matters arising
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LTW455 Key activities
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LTW453 Confidential London TravelWatch research on passenger attitudes to the travelling environment
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LTW456 Passenger priorities on the Underground research
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LTW450 National Rail performance report Q1 2013-14
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LTW449 Transport for London performance report Q1 2013-14
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Confidential: LTW445 London TravelWatch research into passenger priorities on the Underground
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LTW451 London TravelWatch business plan 2014-15
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LTW447 Key activities
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LTW448 Transport for London performance targets
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LTW446 Matters arising
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LTW436 Matters arising
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LTW437 Actions taken
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LTW438 Research on passenger experiences of purchasing tickets
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LTW439 Annual report and accounts
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LTW440 Transport for London performance report Quarter 4 2012-13
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LTW441 National Rail performance report Q4 2012-13
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LTW442 Transport users stakeholder event in Lewisham
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LTW443 Meetings calendar 2014
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LTW444 Confidential Research on passenger perceptions of value for money
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LTW432 Matters arising
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LTW433 Actions taken
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LTW434 Roads Task Force update
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LTW435 Engaging with local user and community groups
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LTW427 Matters arising
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LTW428 Actions taken
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LTW429 Future Governance arrangements and meeting dates
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LTW430 Appointment of subsidiary bodies
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Confidential LTW431 Passenger priorities on London Underground
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LTW423 Matters Arising
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LTW424 Actions Taken
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LTW425 Appointment of subsidiary bodies and Deputy Chair
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LTW426 Rail franchising
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Henlys Corner Presentation to LTW
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LTW419 Matters arising
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LTW420 Actions taken
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LTW421 Response to the Richard Brown review
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LTW422 London TravelWatch research programme
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LTW423 Roads Task Force
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LTW424 River crossing proposals
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LTW413 Matters arising
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LTW414 Actions taken
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LTW415 The Games legacy
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LTW416 Transport for London complaints data
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LTW417 London TravelWatch business plan 2013-14
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LTW418 Watford Metropolitan line station closure panel
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LTW407 Matters arising
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LTW408 Actions taken
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LTW409 Closure of scheduled passenger services between Wandsworth Road
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LTW410 TfL Performance Report – Q4 2011-12
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LTW411 Annual Report and Accounts 2011/2012
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LTW412 London TravelWatch meeting programme 2013
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LTW403 Matters Arising
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LTW404 Actions taken
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LTW406 Report on transport user event in Tooting
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LTW399 Matters arising
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LTW401 Appointment of closure panel
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LTW402 London Assembly review of London TravelWatch
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LTW400 Actions taken
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LTW394 Matters arising
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LTW395 Actions taken
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LTW398 Appointment of subsidiary bodies and Deputy Chair
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LTW397 TfL performance report Q2 2011-12
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LTW390 Matters arising
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LTW391 Preparedness for winter on the London’s rail network
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LTW392 Transport led regeneration
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LTW393 Actions Taken
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LTW385 Matters Arising
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LTW386 Actions Taken
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LTW387 Changes to TfL fares from January 2012
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LTW388 Passenger engagement programme
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LTW389 London TravelWatch’s 2012-13 business plan and budget
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LTW381 Matters Arising
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LTW382 Actions Taken
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LTW383 Transport User Passenger Event in Newham
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LTW384 London TravelWatch Meeting Programme for 2012
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LTW381 London TravelWatch Workplan
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LTW379 Matters Arising
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LTW380 Actions Taken
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LTW 377 Proposed Changes to London Midland Booking Office Hours
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LTW376 Actions taken
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LTW375 Matters arising
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LTW378 Standards of roads and footways
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LTW374 Appointment of subsidiary bodies and Deputy Chair
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LTW372 Response to West Midlands and Chiltern RUS
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LTW369 Matters arising
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LTW370 Actions taken
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LTW371 Impact of the snow in december 2010
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LTW373 Revised governance arrangements
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LTW372 Annex A Response to West Midlands and Chiltern RUS
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LTW372 Annex B Development of train services for Chiltern routes
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LTW364 Matters arising
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LTW367 Interchange at London Bridge station
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LTW369 London TravelWatch workplan 2010-11
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LTW368 Annual accounts 2009-10
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LTW366 Station Standards report
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LTW365 Actions Taken
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LTW363 London Underground ticket office hours reduction
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LTW360 Matters arising
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LTW361 Actions taken
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LTW363 London Underground ticket office hours reduction Appendix B
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LTW362 Overview of changes to the economic climate
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LTW363 London Underground ticket office hours reduction Appendix A
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LTW355 Matters Arising
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LTW356 Actions Taken
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LTW357 Mayors Transport Strategy – final published version May 2010
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LTW358 London TravelWatch meeting dates 2011
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LTW359 London 2012 Olympic and Paralympic games
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LTW Telephone Extention List 2010
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LTW349 Matters Arising
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LTW350 Actions Taken
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LTW351 London TravelWatch Research Programme for 2010-11
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LTW352 London TravelWatch Transport Users Events Report
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LTW352 Transport User Surgeries in Croydon and Romford findings
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LTW353 London TravelWatch workplans 2009-10 and 2010-11
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LTW354 Standards at London’s stations – Draft for member comments
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LTW344 Review of London TravelWatch
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LTW345 Performance of National Rail Enquiries websute during the snow of January 2010
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LTW346 Proposed changes to South West Trains booking office hours of opening (Schedule 17 application)
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LTW347 Proposed changes to Chiltern Railways booking office hours of opening (Schedule 17 application)
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LTW348 Extending the role of Passenger Focus
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LTW342 Matters Arising
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LTW343 Actions Taken
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LTW 336 Matters Arising
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LTW 337 Actions Taken
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LTW 338 Smoothing the traffic flow 2
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LTW 339 London TravelWatch Committee Subsidiary Bodies membership 2010
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LTW 340 Weather Disruption to Train Service January 2010
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LTW 341 external meeting report Croydon
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LTW 334 London TravelWatch 6 monthly performance report
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LTW 334 Appendix
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LTW 333 Appendix
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LTW328 Matters Arising
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LTW 333 Memorandum of Understanding
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LTW329 Actions Taken
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LTW 331 TfL Complaint Handling
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LTW332 Mayors Transport Strategy, London Plan & LIPs – Public Distribution
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LTW 335 Amendments to Risk Policy
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LTW 335 Appendix
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LTW 330 TfL communications
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LTW316 London TravelWatch meeting dates 2010
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LTW322 credit crunch update
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LTW319 Matters Arising
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LTW320 Actions Taken
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LTW325 external meeting report RIAC 2 Jun 2009
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LTW321 Passenger Focus bus role consultation note
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LTW324 Piccadilly Line updgrade paper to London Assembly
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LTW 313 Actions Taken
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LTW315 Response to Mayoral Transport Strategy Statement of Intent
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LTW 313 Matters Arising
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LTW314 Smoothing the Traffic
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LTW317 Harrow Council minutes of Bus Highway liaison meeting
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LTW318 Harrow Council minutes of Rail liaison meeting
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LTW319 Lewisham Council minutes of Public Transport Liaison meeting
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LTW303 Matters Arising
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LTW304 Action taken
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LTW306 Bus Network Overview
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LTW306 Appendix 7.1 TfL presentation on Bus network development to London TravelWatch Board 4.11.08
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LTW306 Appendix 7.2 London TravelWatch Delegation of powers – Bus powers
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LTW306 Appendix 7.3 TfL presentation on Bus accessibility to the Transport Accessibility Committee 14.05.08
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LTW306 Appendix 7.4 TfL presentation on Bus stop accessibility presentation to the Access to Transport Committee 05.05.09
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LTW306 Appendix 7.5 Accessible bus stops by borough
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LTW306 Appendix 7.6 Bus staircase design
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LTW307 Dead mileage and franchising model
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LTW308 Transport needs in Stamford Hill and Golders Green
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LTW309 Motor cycles in bus lanes
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LTW310 Terms of reference of Subsidiary Bodies
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LTW311 DFT Consultation on airline passengers
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LTW294 Action taken
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LTW298 Credit Crunch – Impact of the recession on passengers
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LTW299 London TravelWatch Terms of Reference for Subsidiary Bodies 2009
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LTW300 London TravelWatch Membership of Subsidiary Bodies 2009-10
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LTW293 Matters arising
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LTW295 Harrow Council Bus and Highway transport liaison meeting minutes
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LTW297 Lewisham Council Liaison Meeting minutes
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LTW296 Harrow Council minutes of rail liaison meeting
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LTW289 (appendix c) First Capital Connect booking office hours
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LTW283 Neighbourhood Policing Project Board minutes
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LTW284 Police and Community Together minutes
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LTW285 Croydon Public Transport Liaison panel minutes
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LTW286 London Borough of Lewisham Public Transport Liaison panel meeting
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LTW287 Parliamentary Advisory Council for Transport Safety minutes
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LTW281 Matters arising
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LTW282 Action taken
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LTW289 First Capital Connect Consultation
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LTW290 Christmas period services review
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LTW291 Heathrow Airport Runway 3 – Public Transport Access
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LTW288 Department for Transport’s decision on SWT ticket office opening hours
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LTW 277 Fares changes in January 2009
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LTW258 London 2012 Forum
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LTW230 London TravelWatch Meeting dates for 2009
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LTW249 Network Rail periodic review 2008 draft determination Proposed response to consultation
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LTW31 Blackwall Tunnel morning rush hour priority scheme to end
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LTW43 City Together Transport Sub-group
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LTW69 Virgin Trains 2009 timetable
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