Staff

Our Casework Team investigates appeals to complaints made against Transport for London (TfL), Eurostar and some rail operators. We have no powers to force transport operators to do as we ask, so we use negotiation and persuasion to try and get a good outcome for the passenger – and more often than not we succeed.

Our Campaigns and Advocacy and Communications teams run our campaigns and advocacy work to apply pressure to the transport industry both behind the scenes and publicly to try to make the travelling experience of Londoners better.

Leadership

Michael Roberts, Chief Executive

Casework

Mags Croucher, Senior Casework Officer

Sean Goss, Casework Officer

Susan James, Head of Casework

Fayza Patel, Casework Officer

Natasha Reed, Casework Officer

Campaigns and Advocacy

Sasha Langeveldt, Campaigns and Advocacy Officer

Trevor Rosenberg, Policy and Advocacy Officer

Alex Smith, Head of Campaigns

Communications

Sonya Dallat, Head of Communications

Luke Muskett, Communications and Operations Officer

Catherine Williams, Administrative Officer

London TravelWatch works in partnership with sister watchdog Transport Focus

As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.

London TravelWatch staffing structure – October 2024

London TravelWatch salary bands