Our Casework Team investigates appeals to complaints made against Transport for London (TfL), Eurostar and some rail operators. We have no powers to force transport operators to do as we ask, so we use negotiation and persuasion to try and get a good outcome for the passenger – and more often than not we succeed.
Our Campaigns and Advocacy and Communications teams run our campaigns and advocacy work to apply pressure to the transport industry both behind the scenes and publicly to try to make the travelling experience of Londoners better.
Leadership
Michael Roberts, Chief Executive
Casework
Mags Croucher, Senior Casework Officer
Sean Goss, Casework Officer
Susan James, Head of Casework
Fayza Patel, Casework Officer
Natasha Reed, Casework Officer
Campaigns and Advocacy
Sasha Langeveldt, Campaigns and Advocacy Officer
Trevor Rosenberg, Policy and Advocacy Officer
Alex Smith, Head of Campaigns
Communications
Sonya Dallat, Head of Communications
Luke Muskett, Communications and Operations Officer
Catherine Williams, Administrative Officer
London TravelWatch works in partnership with sister watchdog Transport Focus
As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.
London TravelWatch staffing structure – October 2024
London TravelWatch salary bands
